🔁 Return & Refund Policy – FriendyBD.com

💬 1. Overview

At FriendyBD.com, your satisfaction is our top priority 💙
If you’re not fully happy with your purchase, we’re here to help with easy returns, replacements, or refunds.

📦 2. Return Eligibility

You can return a product within 3 days of receiving it if:
✅ The item is damaged or defective
✅ You received the wrong product
✅ The product is missing parts or accessories

🧾 To qualify for a return:

The product must be unused, unworn, and in its original packaging

Include all tags, labels, and the original invoice/receipt

🚫 3. Non-Returnable Items

Some products cannot be returned, such as:
❌ Personal care or hygiene items (e.g., cosmetics, undergarments)
❌ Digital or downloadable products
❌ Discounted or clearance sale items
❌ Customized or made-to-order products

📞 4. How to Request a Return

If you wish to return an item:

1️⃣ Contact our support team within 3 days of receiving your order

2️⃣ Provide your Order ID and the reason for return

3️⃣ Attach photo or video evidence (if damaged/defective)

🚚 5. Return Process

Once approved, you’ll be asked to send the product back to our return address.

After receiving and inspecting the item, we’ll notify you about your refund or replacement.

If approved, refunds will be processed within 5–10 business days.

💰 6. Refund Method

Refunds will be issued through your original payment method:
💸 Cash on Delivery → Mobile Wallet Refund (bKash / Nagad)
💳 Online Payment → Bank or Card Refund
📱 MFS Payment → Sent to the same account used for purchase

⚠️ 7. Important Notes

Shipping fees are non-refundable unless the return is due to our error.

FriendyBD.com reserves the right to reject returns that do not meet the conditions above.

We recommend recording an unboxing video for your protection in case of disputes. 📹

🛡️ 8. Exchange Policy

If you prefer an exchange instead of a refund:
🔁 We’ll replace the item with the same or similar product (based on stock availability).

💙 9. Need Help?

We’re always happy to assist you!
📧 support@friendybd.com
🌐 https://www.friendybd.com
📞 01606165761 - Customer Service: 9 AM – 9 PM (Everyday)

☎️ Or message us via our official Facebook page or WhatsApp

Our team will review your request and guide you through the next steps.

💚 FriendyBD.com – Your Trusted Online Shopping Partner 🛍️
Because your happiness is our success! ✨